Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Furniture collection service furniturecollections@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retailadmin@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint. Our CQC Registered Manager is Tricia Davis, Director of Clinical Services.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

Have your say – Patient and carers’ survey

We would appreciate your say in helping to set the research priorities for palliative and end of life care in the South West. This is the second phase of a project at the University of Plymouth to co-develop research priorities for end of life and palliative care research with patients, families and carers, and professionals across the South West of England. The first phase was a series of focus groups that were held in the summer of 2023 with patients, families and carers, and professionals. At these focus groups, research priorities were shared and these have been collated into a list of 10 priorities which we would like you to rank in order of priority.

Please click here to complete the survey. More information can be found here.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk. Our CQC Registered Manager is Tricia Davis, Director of Clinical Services.

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

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Our Shops
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BLOG: Ben and Sean’s two-wheeled adventure for hospice care

Sean Holland and Ben Connex are taking on an epic adventure: riding from Land’s End to John O’Groats and back - a staggering 3,200 miles - on learner-legal 125cc motorcycles! This challenge is in memory of Sean’s brother, Colin, an avid motorcyclist, who was cared for by St Luke’s. Sean and Ben met back in 1998 on the Southwest clubbing scene and have since become firm friends and fellow riders. “We have always shared a love for two wheels and when the clubbing stopped, we became born again cyclists,” said Sean, Creative Director at NexPay, our card payment provider for all our shops.
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BLOG: Santa, songs and smiles: Making Christmas memories at St Luke’s

St Luke’s was overflowing with Christmas spirit last Friday as staff went above and beyond to create a warm and joyful evening for current patients and their loved ones, as well as families who will be missing someone special for the first time this year. Team members from across our organisation came together, giving up their own time to create a magical occasion featuring sparkling decorations, festive refreshments, Christmas music and live seasonal songs from the Burraton Boys and a raffle with super prizes.
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BLOG: Lighting up the season: TEC Construction brings Christmas cheer to Turnchapel

Our specialist unit at Turnchapel was filled with festive cheer last week as the kind-hearted TEC Construction helped us to light up our beautiful Christmas tree - standing tall enough for our patients to enjoy its sparkle from their windows. Thanks to TEC Construction and their local subcontractors at LTC Access Platform and ACD Electrical - the night’s sky was lit up with hundreds of multi-coloured lights and a shining star sitting atop of the impressive tree - watched on by our nurses, patients, family members and members of our community including children from Hooe Primary Academy who graced everyone with a selection of beautifully sung Christmas carols.
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BLOG: Community spirit shines bright as Plympton street supports St Luke’s

Residents of Redvers Grove in Plympton, Plymouth have come together to light up their street in a dazzling display of festive cheer - all to raise vital funds for St Luke’s. Each of the neighbours on the street have adorned their houses and gardens with illuminating white Christmas lights, a tradition which started 24 years ago and has since grown as more and more people have moved to the street.
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BLOG: Running for care: Darite’s festive dash

Darite Primary Academy near Liskeard brought the festive cheer to the moors with their amazing Rudolph Run! From Reception to Year 6, every child loved decorating their antlers, getting active in the fresh air, and raising money for a cause close to their hearts. Supporting St Luke’s means so much to this small but mighty school community, where families know first-hand the compassionate care we provide for loved ones at the end of life.
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BLOG: Decking the Halls at Turnchapel

A sprinkling of Christmas cheer has brightened up our specialist unit this week. A group of kind-hearted volunteers from Land Registry, Plymouth volunteered their time to decorate the Christmas trees that have generously been donated to St Luke’s by Blue Diamond Endsleigh Garden Centre Ivybridge. The team spent the day adding touches of tinsel and baubles to the entrance, reception and on the wards, bringing some festive joy to not only the people staying with us, but their families, visitors and all our staff and volunteers.
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BLOG: Coping at Christmas

Bereavement is hard at any time of year, but the festive season - and Christmas itself -can feel particularly challenging for anyone experiencing grief. No-one understands this more than us. As well as providing specialist end-of-life care for people with terminal illness, we offer their family members bereavement support too. This week (2-8 December) is National Grief Awareness Week, in association with The Good Grief Trust. The aim of the week is to raise awareness of grief, highlight the support on offer and to normalise conversations around it.
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BLOG: St Luke’s Men’s Day Out is back for 2026!

Step up for each other, stride out for hospice care – St Luke’s Men’s Day Out is back for 2026! Walk with us on Saturday 14 March 2026 and show families in our community they’re not alone. By joining the mass of big-hearted men marching through Plymouth, you’ll help bring St Luke’s compassionate, expert care to those who need it most.
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BLOG: Light Up a Life 2025

We believe in celebrating the special people who are no longer with us, especially during the festive season, which can sometimes be particularly difficult. As you know, at St Luke’s, we are here to support terminally ill patients and their families who will be spending their final Christmas together, as well as those facing their first Christmas without a dear loved one. The one thing we never forget is that people are not just their illnesses – their illness is something that happens to them. With that in mind, we make sure we focus on the entire life of each individual patient and what matters most to them and their family members. We do our best to provide the support that allows them to enjoy and make the very most of the time they have left together. And later, we carry on being there for those left behind as they cope with the pain of loss. We invite you all to join us at our Light Up a Life Remembrance Services on Tuesday 16 December to remember and celebrate those we have loved.
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