Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Furniture collection service furniturecollections@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retail@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

Have your say – Patient and carers’ survey

We would appreciate your say in helping to set the research priorities for palliative and end of life care in the South West. This is the second phase of a project at the University of Plymouth to co-develop research priorities for end of life and palliative care research with patients, families and carers, and professionals across the South West of England. The first phase was a series of focus groups that were held in the summer of 2023 with patients, families and carers, and professionals. At these focus groups, research priorities were shared and these have been collated into a list of 10 priorities which we would like you to rank in order of priority.

Please click here to complete the survey. More information can be found here.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

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BLOG: A brush with Christmas: Brian Pollard’s festive designs for St Luke’s

It might still be October, but at St Luke’s we’re starting to embrace the festive spirit - and what better way to start than with our brand-new charity Christmas cards, available in all our shops now! This year’s exclusive design has been painted by celebrated local artist and long-time supporter of St Luke’s, Brian Pollard, whose joyful winter scene captures the magic of Plymouth in the snow. We caught up with Brian to hear more about his inspiration and his special connection to St Luke’s.
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BLOG: You can take the lady out of St Luke’s but not St Luke’s out of the lady

St Luke's Hospice Plymouth has reunited with one of its earliest caring hearts during a surprise visit for this special lady on her 95th birthday. Brixton Venn Court resident Joy Ridley, one of St Luke’s first-ever nursing auxiliaries in the 1980s, was visibly moved when Jess Timbrell, a paramedic with the hospice, arrived with flowers and a birthday card for her this week. Although the two women had never met before, they quickly recognised in each other the same unwavering compassion for families affected by terminal illness.
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BLOG: Going above and beyond – Hospice Care Week 2025

Making what seems impossible happen – even the smallest of things - can have a profound effect for those whose time is running short and their families. At St Luke’s, we believe hospice care goes far beyond the physical care – it’s about living well until the very end. Every day, our teams go above and beyond to help patients make the most of the time they have, creating space for joy, connection, and unforgettable moments with loved ones. Whether it’s a final trip to a special place, arranging a wedding, or simply sharing stories over tea, we’re here to make memories happen. This Hospice Care Week (6-12 October 2025) we are shining a light on the compassionate stories that make up St Luke’s and the staff and volunteers that make them happen.
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BLOG: Pedal-powered moorland challenge Tour de Moor supports St Luke’s hospice care

Hundreds of generous-spirited cyclists pedalled with a purpose on Sunday to make this year’s St Luke’s Hospice Plymouth’s Tour de Moor bike challenge a memorable and successful occasion. Wearing striking orange branded T-shirts, more than 900 riders turned the wild landscape of Dartmoor into a thrilling two-wheeler spectacle while raising vital funds to support the charity’s compassionate end-of-life care for local people and their families.
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BLOG: Riding ahead of the pack: Meet Joseph

When 13-year-old Joseph realised that he wouldn’t be able to make it to our Tour de Moor ride on Sunday, he didn’t let disappointment slow him down. Instead, he took on the challenge a week early, determined not to miss out on the event he had been looking forward to all year. Avid bike lover, Joseph Florey, from Sherford, took part in our Tour de Moor with his dad for the first time last year. He loved it so much that he couldn’t wait to do it all over again this year and so signed up as soon as possible. However unfortunately, he is due to undergo an operation just before the big day, meaning he would miss this year’s event. But Joseph was not going to let that stop him from completing the challenge. He got out on his bike at the weekend and battled the weather to ride the 11km route and has raised more than £100 in the process.
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BLOG: Mini-Moor, Mighty effort: Five-year-old Lenny rides for St Luke’s

At just five years old, Lenny Harrison from Plympton is gearing up for a challenge that’s bigger than most children his age would dream of - taking part in the 11km Mini-Moor route of our Tour de Moor. Not only that, but he has already raised over £1,300 for St Luke’s and he hasn’t even crossed the start line yet. Lenny, who turned five in April, lives with his mum and dad, Mica and Dan, and his older brother Parker, who’s nine. He has recently discovered a love for cycling that’s taken off in a big way. “Although he’s been great on a balance bike for a while,” says Dan, “he only really became confident on his current bike around April or May this year. But now it’s clicked, we just can’t keep him off it!”
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BLOG: Mrs M makes her mural magic shine for St Luke’s Guiding Lights

With her signature blend of nature-inspired creativity, her passion for protecting the environment and her strong sense of community spirit, Plymouth artist Ellie Johnson, aka Mrs Murals, is a beacon of enthusiasm for St Luke’s Hospice Plymouth’s Guiding Lights art trail and auction spectacular that’s set to dazzle the city’s streets in summer 2026. As one of two launch artists, alongside St Luke’s patron and celebrated city painter Brian Pollard, in May Mrs M proudly unveiled the design she created for a small scale lighthouse that will travel to different locations across South West and West Devon and into Cornwall in the lead-up to the event, encouraging public engagement and support for the hospice.
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BLOG: Vicki’s Ride of Remembrance: Tackling Tour de Moor for her dad – and herself

With a mullet bike, a fierce love for enduro riding, and a promise made on her dad’s 70th birthday, Vicki Boorman will be one of our riders taking on the 53km Tour de Moor challenge on Sunday 28 September. For Vicki, riding has long been her way of finding balance and clarity - a few hours of freedom among the trees - and this year as she takes to the inclines of Dartmoor, every pedal stroke will be both a tribute to her dad and a step forward in her own journey.
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BLOG: From Compassion to Commendation: Jamie’s Queen’s Nurse accolade

Clinical Nurse Specialist Jamie Jennings has made it a hat trick for St Luke’s after receiving the prestigious title of Queen’s Nurse. It’s a title currently held by only 3,000 nurses in the UK – including St Luke’s Nurse Consultant Jen Nicholls and Clinical Nurse Specialist Debbie Hutchinson – and it represents a commitment to the highest standards of patient care, learning and leadership.
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