Contact us

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community. Please complete our online form or email quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint. Our CQC Registered Manager is Tricia Davis, Director of Clinical Services.

Other ways to feedback:

You can leave feedback with HealthwatchPlymouth/Devon.

You can also leave a Google Review for St Luke’s Hospice Plymouth by clicking here.